#Webapp Design
#Webapp Design
#Webapp Design
#Webapp Design
#Live Product
#Live Product
#Live Product
#Live Product
#SAAS Solution
#SAAS Solution
#SAAS Solution
#SAAS Solution
#US Healthcare
#Team Project
#US Healthcare
#US Healthcare
#US Healthcare
BilliMD
BilliMD
BilliMD
BilliMD
BilliMD is a platform designed to streamline the credentialing process for healthcare providers and organizations. It simplifies complex workflows like selecting medical enrollments, document management, verification, and compliance with CAQH Provider standards, ensuring providers can meet credentialing requirements efficiently.
BilliMD is a platform designed to streamline the credentialing process for healthcare providers and organizations. It simplifies complex workflows like selecting medical enrollments, document management, verification, and compliance with CAQH Provider standards, ensuring providers can meet credentialing requirements efficiently.
BilliMD is a platform designed to streamline the credentialing process for healthcare providers and organizations. It simplifies complex workflows like selecting medical enrollments, document management, verification, and compliance with CAQH Provider standards, ensuring providers can meet credentialing requirements efficiently.
BilliMD is a platform designed to streamline the credentialing process for healthcare providers and organizations. It simplifies complex workflows like selecting medical enrollments, document management, verification, and compliance with CAQH Provider standards, ensuring providers can meet credentialing requirements efficiently.
Aug'24 - Present
Timeline
Product Designer
Role
PROJECT BACKGROUND
PROJECT BACKGROUND
Credentialing is a critical process in the healthcare industry, ensuring that providers meet regulatory and insurance requirements. However, this process is often time-consuming, complex, and prone to inefficiencies, leading to frustration for both individual practitioners and administrative staff in hospitals or clinics.
BilliMD was developed to address these challenges by offering a streamlined, user-friendly solution to simplify credentialing workflows. The platform aimed to reduce manual efforts, enhance transparency, and improve compliance through an intuitive dashboard, automated tools, and robust integrations.
The project involved extensive research into credentialing pain points, user needs, and industry standards like CAQH. The solution was tailored to two key stakeholder groups:
Credentialing is a critical process in the healthcare industry, ensuring that providers meet regulatory and insurance requirements. However, this process is often time-consuming, complex, and prone to inefficiencies, leading to frustration for both individual practitioners and administrative staff in hospitals or clinics.
BilliMD was developed to address these challenges by offering a streamlined, user-friendly solution to simplify credentialing workflows. The platform aimed to reduce manual efforts, enhance transparency, and improve compliance through an intuitive dashboard, automated tools, and robust integrations.
The project involved extensive research into credentialing pain points, user needs, and industry standards like CAQH. The solution was tailored to two key stakeholder groups:
Individual Practitioners/Providers
Individual Practitioners/Providers
Individual Practitioners/Providers
who need a simple way to manage their credentialing and insurance.
who need a simple way to manage their credentialing and insurance.
who need a simple way to manage their credentialing and insurance.
Hospital/Clinic Administrators
Hospital/Clinic Administrators
Hospital/Clinic Administrators
responsible for credentialing multiple providers efficiently.
responsible for credentialing multiple providers efficiently.
responsible for credentialing multiple providers efficiently.
My role
My role
As a product designer, my role was to design key components of the platform, including the credentialing dashboard, the self-checkout portal, and features for managing accounts, credentialing, contracts, and billings. The goal was to create a seamless experience that empowered users to manage credentialing tasks with confidence and ease.
This project was particularly significant in addressing the administrative bottlenecks in healthcare, ultimately enabling providers to focus on what matters most: patient care.
As a product designer, my role was to design key components of the platform, including the credentialing dashboard, the self-checkout portal, and features for managing accounts, credentialing, contracts, and billings. The goal was to create a seamless experience that empowered users to manage credentialing tasks with confidence and ease.
This project was particularly significant in addressing the administrative bottlenecks in healthcare, ultimately enabling providers to focus on what matters most: patient care.
research and deliverables
research and deliverables
Desk Research
Desk Research
I did in-depth desk research to understand the medical credentialing process, the types of stakeholder's involved, their pain points and needs. I also did competitive analysis to understand how our competitors are solving this problem.
I did in-depth desk research to understand the medical credentialing process, the types of stakeholder's involved, their pain points and needs. I also did competitive analysis to understand how our competitors are solving this problem.
Credentialing in Healthcare
Credentialing in Healthcare
Steps involved in medical credentialing
Steps involved in medical credentialing
Challenged faced by health providers
Challenged faced by health providers
Brainstorming and ideation
Brainstorming and ideation
Synthesizing the data
Synthesizing the data
I focused on breaking down data obtained into simple and understandable categories for the team using affinity maps. For mapping out all the stakeholders, their needs, pain points, role, requirements, I created different user personas.
I focused on breaking down data obtained into simple and understandable categories for the team using affinity maps. For mapping out all the stakeholders, their needs, pain points, role, requirements, I created different user personas.
User Personas
User Personas
Affinity map for Health Provider's needs
Affinity map for Health Provider's needs
Affinity map for prospective features and considerations
Affinity map for prospective features and considerations
Design
Design
UX Conventions for Healthcare
UX Conventions for Healthcare
